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Customer Service
Payments and Returns
At MIGEMS, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we are here to assist you. Please review our refund and return policy below:
Eligibility for Returns:
- Returns are accepted within 30 days of receiving your order.
- Items must be in their original condition: unused, unworn, and in the original packaging.
- Customized or personalized items are non-refundable unless they arrive damaged or defective.
Refund Process:
- To initiate a return, contact us with your order details and reason for the return.
- Once the supplier (via Spocket) approves the return, you can send the item back to the supplier.
- After the returned item is received and inspected, you will receive a full refund, excluding shipping costs, which may take 5-10 business days to process.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 7 days of receiving the item with photos and details. We will work with the supplier to arrange a replacement or refund promptly.
Non-Returnable Items:
- Certain items such as earrings, and custom-made pieces are non-returnable due to many reasons & personalization.
Shipping for Returns:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returning your item to ensure safe delivery.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
“Only regular priced items can be returned or may be refunded. Sale items cannot be refunded.”
Shipping
At MIGEMS.COM, we prioritize fast, secure, and reliable deliveries by partnering exclusively with top-tier courier services worldwide. With a standard shipping rate of $22 for all European orders, we ensure that each package reaches our customers promptly and in excellent condition. Our commitment to quality extends beyond our products to every stage of the customer experience, from checkout to the moment your order arrives at your doorstep, backed by trusted and efficient delivery services.
Shipping is currently limited to the United States. Orders placed from outside the USA will not be fulfilled.
Quality & Safety
At MIGEMS.COM, quality and safety are paramount in every step we take. We meticulously select products to meet high standards of craftsmanship and durability, ensuring that our customers receive only the finest items. Each product undergoes rigorous quality checks to confirm it meets our safety and reliability criteria before it reaches you. With secure, premium packaging and industry-leading couriers, we protect every order from potential damage, ensuring it arrives as expected. Our dedication to quality and safety underscores our commitment to providing an exceptional shopping experience, where you can shop confidently and receive products you can trust.
Product Care
We believe that caring for our products is key to maintaining their beauty and longevity. Every item in our collection is crafted with care, and we provide easy-to-follow maintenance tips to help you keep your purchase in pristine condition. From gentle cleaning methods to proper storage advice, our guides ensure that your jewelry and accessories continue to shine and last for years to come. By following our care recommendations, you can protect your pieces from everyday wear, keeping them as stunning as the day they arrived. We’re here to support you with any questions on preserving the quality of your products.
FAQ
1. Using a String or Paper Strip
- Wrap a piece of string or a thin strip of paper around the base of your finger.
- Mark where the ends meet, then measure the length with a ruler (in millimeters).
- Use a ring size chart to match your measurement to the closest ring size.
2. Using a Ring You Already Own
- Measure the inner diameter of a ring that fits comfortably.
- Compare the diameter to a ring size chart to find your correct size.
It’s best to measure when your fingers are warm, as they can be slightly smaller in cold temperatures.
Shipping times for our orders typically range based on the destination:
- Within Europe: Orders usually arrive within 5-10 business days.
- Outside Europe: Shipping times may vary depending on the location, generally taking between 10-15 business days.
Once your order is processed, you’ll receive tracking information so you can monitor your package’s progress. Please note that during peak seasons or holidays, there may be slight delays due to higher shipping volumes.
You have a 30-day window from the date of delivery to return an item. To qualify for a return, the item must be in its original condition, unworn, and with all original packaging intact. Please contact our customer service team within this timeframe to initiate the return process and receive instructions on shipping the item back to us. Once we receive and inspect the item, we’ll process your refund or exchange promptly.
Visit: Return & Refund Policy
To return an item, please follow these steps:
Contact Customer Service: Reach out to our customer service team within 30 days of receiving your order. Provide your order number and details of the item you wish to return.
Receive Return Instructions: Our team will give you specific instructions, including the return address and any necessary forms. Make sure to follow these instructions carefully to ensure a smooth return process.
Package the Item Securely: Place the item in its original packaging, including any tags, accessories, or documentation, to avoid damage during shipping.
Ship the Item Back: Use a reliable courier service with tracking to send the item back to us. Please retain the tracking information until your return is processed.
Refund or Exchange: Once we receive and inspect the item, we’ll process your refund or exchange as per your request. Please allow a few business days for the refund to reflect in your account.
If you have any questions during the process, our customer support team is here to assist you!
Visit: Return & Refund Policy
Have an account?
If you have a MIGEMS account, log in and go to “My Order” to check your order status. Once your order is packed and ready for shipping, you’ll receive a tracking number via email so you can monitor its journey to you.
Don’t have an account?
No problem! You can create an account anytime using the email address you used to place the order. Your order will appear under “My Order” in your new account. Tracking numbers are sent automatically as soon as your order is packed. Once the courier picks up the package and scans it into their system, you can use the tracking number to view your order’s progress. This process may take a few hours, and if packed on the weekend, the tracking will be updated on the next business day.
Order Status and Meanings
| Status | Description |
|---|---|
| Processing | Your order has been handed over to our team for fulfillment. If all items are in stock, the typical processing time is 3-4 business days. |
| Shipped | Your order has been packed and is on its way to you! Note that tracking may take some time to reflect activity as it is scanned into the courier’s system. |
| Partial | Your order includes a backordered or made-to-order item. To ensure you receive part of your order sooner, we’ve shipped the available item(s) first. This option applies for US/Canada customers only. |
We do not offer a warranty on our jewelry products. However, every item is sourced and delivered to you exclusively by our trusted manufacturers, ensuring high-quality craftsmanship and materials. If you receive a product that is damaged or defective upon arrival, please contact our customer service team within 30 days of delivery, and we will assist you in resolving the issue. Your satisfaction is our priority!
